It’s all about “making happy customers,” says James Longman, Senior Program Manager DSP Management AMXL, who recently passed along some well-deserved praise for BRDL employees Gary Goins and Jimmie Lee Spears.
Ryan Parker, who heads up Bear Down’s XL business, says both Gary and Jimmie Lee were doing exactly what he hopes all of the BRDL drivers are doing every day – going the extra mile to make that client happy.
Faced with moving a NordicTrack Treadmill into a customer’s home with a ‘room of choice’ option, Gary and Jimmie Lee exceeded expectations and left a very happy client who sent in this feedback: “They did a fantastic job! We paid for the inside delivery. The treadmill was HUGE and they were extremely careful maneuvering it through the entry and down into the basement. They were so courteous and professional. They did a wonderful job!”